Contact our Team
Help for
The National Retail Association are providing a range of services to help businesses understand the bans. This includes a suite of resources and signage, free online information sessions, a tollfree hotline for businesses, as well as visiting over 4000 stores across WA in 2024.
We encourage businesses to check this website or the Comprehensive Guide for Business which provides detailed information on all plastic bans in WA from 2022 to 2025. If your question is not answered, or you need personalised advice for your business, please contact the National Retail team.
The WA Government and National Retail Association have collaboratively created a Comprehensive Guide for Business. This one-stop resource covers ALL existing and upcoming bans in Western Australia.
Please check the Frequently Asked Questions for common questions, such as:
- link to the full regulations
- key terms and definitions
- exemptions
- compostable plastics
- excess stock or 'grace' periods
- enforcement
- reporting non-compliance
- supplying outside WA
National Retail Association plastic ban experts, Ebony Johnson and Matthew Powers, hold regular online sessions for businesses to receive an overview of the ban and to ask all your challenging questions.
Each session provides an overview of the ban (see slides here) and our experts will answer any of your questions. You are welcome to come along to multiple sessions but each will cover the same content.
These sessions are available from September 2023 to July 2025. They are usually monthly but increase as needed.
If you can't find the answer to your query on this website or in the Guide for Business, please attend a free information session or call our specialist team. The National Retail Association team understand the ban in detail and can provide advice tailored to your business situation.
The National Retail tollfree hotline is available for businesses Monday to Friday 9am-5pm WST.
Call 1800 817 723
The National Retail team are engaging with thousands of businesses across WA and other parts of Australia every day - and we take pictures of all the great actions we see retailers undertaking.
Not sure what a business like yours should do to become more sustainable? See what other retailers are doing to manage plastic bans across Australia on our Instagram.
Interested in updates on plastic bans across Australia and New Zealand? Register for the National Retail Association's Sustainability updates.
Help for non-business stakeholders
(members of the public, community organisations, government bodies and media)
Please contact the Department of Water and Environmental Regulation (DWER) at
plastic-action@dwer.wa.gov.au or (08) 6364 7000.
a non-compliant business
The WA Department of Water and Environmental Regulation (DWER) is responsible for implementing and enforcing the regulations.
From the enforcement dates, it is an offence to sell or supply a banned plastic item, or to provide false or misleading information about a banned plastic item. While government will pursue an education-first approach to enforcement, fines of $5000 per offence can apply.
If you suspect a prohibited plastic item is being supplied or sold, you can report this to DWER via (08) 6364 6651 or complianceforplastics@dwer.wa.gov.au
Contact the National Retail Association
Businesses can also contact the National Retail Association.
Email the team: sustainability@nationalretail.org.au
Call our tollfree hotline: 1800 817 723 (9am to 5pm AWST weekdays)
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