Contact our Team

Need Help?

Have you checked our FAQs? Many common queries about the ban are answered here.

You can also see what other retailers are doing to manage plastic bans across Australia on our Instagram.


If your question is not answered in the FAQs, please contact our dedicated team of specialists.

Businesses can contact the National Retail Association:

Come along to our regular online sessions: register here

Call our tollfree hotline: 1800 817 723 (9am to 5pm AWST weekdays)

Email the team: sustainability@nra.net.au

Come along to info sessions.

Need help understanding the ban and how it applies to your product range?
The National Retail Association are holding monthly online Q&A sessions for businesses to pop in and ask questions of our expert team.

Want to receive updates, new business resources and details of information sessions? Keen to have your say on the Stage 2 ban?